Login Issues

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upexxx
Posts: 3
Joined: Thu Feb 01, 2024 3:08 pm

Login Issues

Post by upexxx » Tue Jun 18, 2024 1:27 pm

Hi,

we have an Issue with the Professional Version EVE Version 6.0.1-53. Some users are unable to login and at the same time the accounts of these User can´t be deleted. We get the Error 90003 when trying to delete affected user.

When these users try to login, just nothing is happening. You press login and you stay at the index page. We have tried different users and different internet browsers. We can´t locate the Issue.
The logs also show no specific error when trying to login.
When using the browser inspection debugging we get an Error 500 while trying to login.

But when deleting user, we get some errors in the php error log:

Code: Select all

[18-Jun-2024 13:23:47 UTC] Jun 18 13:23:47 ERROR: /

#12 {main}

#11 /opt/unetlab/html/api.php(2619): Slim\Slim->run()

#10 /opt/unetlab/html/includes/Slim/Slim.php(1302): Slim\Middleware\PrettyExceptions->call()

#9 /opt/unetlab/html/includes/Slim/Middleware/PrettyExceptions.php(67): Slim\Middleware\MethodOverride->call()

#8 /opt/unetlab/html/includes/Slim/Middleware/MethodOverride.php(92): Slim\Middleware\Flash->call()

#7 /opt/unetlab/html/includes/Slim/Middleware/Flash.php(85): Slim\Slim->call()

#6 /opt/unetlab/html/includes/Slim/Slim.php(1357): Slim\Route->dispatch()

#5 /opt/unetlab/html/includes/Slim/Route.php(468): call_user_func_array()

#4 [internal function]: {closure}()

#3 /opt/unetlab/html/api.php(157): unknown()

#2 /opt/unetlab/html/api.php(157): apiLogin()

#1 /opt/unetlab/html/includes/api_authentication.php(150): updateUserCookie()

#0 /opt/unetlab/html/includes/functions.php(1378): PDOStatement->execute()

Stack trace:

[18-Jun-2024 13:20:26 UTC] Jun 18 13:20:26 PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /opt/unetlab/html/includes/functions.php:1378

[18-Jun-2024 13:20:26 UTC] Jun 18 13:20:26 ERROR: Cannot set user cookie on database, check also disk space (90017).

[18-Jun-2024 13:20:26 UTC] ldap_start_tls(): Unable to start TLS: Operations error

[18-Jun-2024 13:20:26 UTC] Operations error

#2 {main}

#1 /opt/unetlab/html/api.php(105): updateDatabase()

#0 /opt/unetlab/html/includes/functions.php(1235): PDOStatement->execute()

Stack trace:

[18-Jun-2024 13:20:21 UTC] Jun 18 13:20:21 PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /opt/unetlab/html/includes/functions.php:1235

[18-Jun-2024 13:20:21 UTC] Jun 18 13:20:21 ERROR: Failed to create "users" table, check also disk space (90005).

#2 {main}

#1 /opt/unetlab/html/api.php(91): html5_checkDatabase()

#0 /opt/unetlab/html/includes/functions.php(2006): PDO->__construct()

Stack trace:

Next PDOException: SQLSTATE[HY000] [2006] MySQL server has gone away in /opt/unetlab/html/includes/functions.php:2006

#2 {main}

#1 /opt/unetlab/html/api.php(91): html5_checkDatabase()

#0 /opt/unetlab/html/includes/functions.php(2006): PDO->__construct()

Stack trace:

[18-Jun-2024 13:20:21 UTC] Jun 18 13:20:21 PDOException: PDO::__construct(): Error while reading greeting packet. PID=11929 in /opt/unetlab/html/includes/functions.php:2006

[18-Jun-2024 13:20:21 UTC] Jun 18 13:20:21 ERROR: Database error (90003).
Best regards.

ecze
Posts: 534
Joined: Wed Mar 15, 2017 1:54 pm

Re: Login Issues

Post by ecze » Wed Jun 19, 2024 9:17 am

On eve cli,

Use:

unl_wrapper -a backupdb
unl_wrapper -a restoredb

Regards,

E.

upexxx
Posts: 3
Joined: Thu Feb 01, 2024 3:08 pm

Re: Login Issues

Post by upexxx » Wed Jun 19, 2024 10:05 am

Hi ecze,

thank you for your reply, this resolved the issue.

Best regards,
upexxx

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